Expectations of Program Participants and Facility Users

    December 9th, 2020 RDN Recreation and Parks continue to monitor Public Health Orders and expectations as well as industry guidelines related to COVID-19. We continue to update our restart plans to reflect changes and new orders. 

    In order to do keep our facilities open we ALL need to work together.  With this goal in mind we have the following expectations of our patrons:  

    • If you are 12 and older you must wear a mask in all indoor public areas within our facilities unless you have a personal exemption. If during a program you are permitted to remove your mask you will be notified by your instructor at the appropriate time. We also encourage participants between the ages of  2-12  to wear a mask
    • Wash or sanitize your hands prior to arriving at our program sites.
    • Now is not the time to be participating in activities in multiple locations. Please consider the number of group activities and sports you are participating in.
    • Take the time to read posted signage and follow the directives provided.
    • Do your best to maintain a 3m physical distance from others and no socializing before or after programs with instructors or participants.
    • Be respectful of other people’s comfort levels about personal space, this includes our staff and instructors.
    • There is no socializing before or after programs with instructors or participants.
    • Cough/sneeze into your elbow.
    • Dispose of any tissues in the garbage.
    • Bring a reusable water bottle with you.

    We ask that you NOT attend any of our programs or facilities if any of the following apply to you or a member of your household:

    1. Are experiencing ANY cold, flu or COVID-19 like symptoms (fever, chills, cough, shortness of breath, sore throat and painful swallowing, stuffy or runny nose, loss of sense of smell, headache, muscle aches, fatigue or loss of appetite)
    2. Have traveled to any country outside of Canada within the last 14 days
    3. Have been in close contact with a person with a confirmed case of COVID-19
    4. Have been told by Public Health to self-isolate

    BC COVID-19 Self Assessment Tool Flow Chart https://bc.thrive.health/covid19/en

    COVID-19: https://www.islandhealth.ca/learn-about-health/covid-19

    Symptoms and Testing: https://www.islandhealth.ca/learn-about-health/covid-19/symptoms-and-testing

    If you have questions or concerns, please ask to speak to a staff member.

    We expect that all program participants will follow the established protocols. Failure to do so may result in you being asked to leave a program without refund.

    How do I get in touch with the Recreation Department?

    Our administration and programming staff are currently available by phone at 250-248-3252 Monday to Friday 8:00 a.m. to 4:00 p.m. Current facility hours are updated here.

    You can also email us at recparks@rdn.bc.ca this email is monitored Monday to Friday.

    To stay informed about our reopening plans please be sure to visit www.rdn.bc.ca/recreation 

    Why is there only one ice sheet available at Oceanside Place Arena?

    Currently, one ice sheet and one dry floor are available for community use at Oceanside Place Arena. Each recreational facility that has an arena has a unique layout which means safety plans do vary between communities. We continue to review and adapt to the PHO and ViaSport regulations and work with our user groups, so the community can safely access Oceanside Place.


    For more information, please view the Oceanside Place Restart Plan 

    Will there be a winter Active Living Guide released?

    We are not releasing a winter active living guide, but are continuing to offer programs and activities. We have proposed dates that we are working towards for releasing future programs. 

    *Please note these dates may change, check back often.

    January 4, 2021 - February and March programs 

    February 1 - Feb 15-Mar 27  swim sessions available for registration

    February 8, 2021 - Spring Break programs as available

    March 1, 2021 - April programs

    Registration can be done by phone or online. All programs and activity details can be found online 

    What kinds of swim programs are available at Ravensong Aquatic Centre?

    Ravensong Aquatic Centre has reopened for pre-registered programs. 

    Pre-registered programs include lane swim, leisure swim, and everyone welcome swims. Plus group rentals in the main pool and Caregiver & Child rentals in the Leisure Pool.

    Register online or call 250-752-5014. Group rentals and Caregiver & Child rentals are booked by calling 250-752-5014.

    Session Highlights Include:

    - Registration for lane/leisure swim is limited to a maximum of two sessions per week per patron.

    - Patrons will be assigned a lane when they check in at reception.

    - Lanes are not designated by speed; swimmers can expect different styles and speeds in their lane. Maximum five people per lane.

     - Swimmers are required to remain in their designated lane for the duration of their swim session.

    - Registration for everyone welcome swim is limited to a maximum of one session per week per patron.

    An email with facility usage guidelines will be sent to all session participants prior to session start date.

    You will notice that things at Ravensong are different; there are lower maximum capacities for the facility and programs. Patron movement through the facility will be different, as will staff/patron interactions. We ask for your patience as this is new for all of us.

    View the Welcome Back video or read the Ravensong Aquatic Centre Restart Plan online.

    Are there any swim times for families/children?

    Yes, Caregiver & Child Leisure Pool Private Rentals and Everyone Welcome Swims will be available at Ravensong Aquatic Centre. 

    Caregiver & Child Leisure Pool - Private Rental (45 min)

    Swim together as a family or “bubble” in our Leisure Pool. Registration is by phone and limited to a maximum of one session per week per user.

    • Patrons are limited to the use of the Leisure Pool only; main pool and tot slide is not available. 
    • Maximum five patrons per group.
    • Names of individuals in group are required at time of registration, substitutions are not permitted.
    • Change room space is limited to one designated family changeroom upon exiting.
    • Phone 250-752-5014 to book (online registration not available)

    Everyone Welcome Swim

    Bring your bubble for some family fun in the main pool. Registration is online or by phone and is limited to a maximum of one session per week per user.

    • All swimmers must be registered individually for this swim.
    • Please note all children seven years of age and under, or under 4 feet tall, must be within arms reach of a parent or guardian (16yrs of age or older) while in the water.
    • A maximum of three children seven years of age or under, or under 4 feet tall, per adult.
    • Maximum 15 patrons allowed in session.
    • Diving board, rope swing, leisure pool and inflatables remain closed.
    • Register online 

    When will swim lessons be offered at Ravensong?

    RDN Aquatic Staff are working through the details with the goal of offering swim lessons in the new year (2021).

    What can I expect when I arrive for a swim session at Ravensong?

    Facility Admission:

    1. At the entrance, signs are installed to inform patrons that:

    • Patrons must not enter if they suspect they have COVID-19 or if they have any of the known COVID-19 symptoms, or have been asked to self-isolate by Public Health.
    • Patrons must maintain physical distance of two meters from other patrons and staff
    • On arrival, patrons must wash their hands with soap and water or use hand sanitizer located at main entry.
    • Avoid aquatic facilities if patrons are at high-risk of COVID-19 contraction or severe illness.

    2.Masks are now required with the exception of “in water” participation. People who cannot put on or remove a mask on their own are exempt. Masks for children under the age of 2 is not recommended.

    3. Occupancy limit of 15 public and up to 10 employees.

    4. Patrons will be requested to shower prior to arrival and to be swim ready.

    5. Patrons enter through the main entry doors no more than 15 minutes prior to session start time.

    6. Patrons sign in at the front desk and will be assigned a designated swim lane. Lanes are not designated by speed; patrons can expect different styles and speeds in their lane.

    7. Patrons proceed to pool deck via the family change room corridor.

    8. Patrons remove shoes prior to stepping onto pool deck. Chairs are set up on the pool deck for swimmers’ belongings.

    9. Patrons will swim in a designated lane for the duration of the session, switching lanes once you are designated is not permitted.

    10. Patrons will leave the pool at end of session and exit through the male/female change rooms.

    11. A single public washroom in the family change room corridor will be open during each session.

    12. Patrons are permitted 15 minutes maximum in change rooms for a quick shower and to change into dry clothes at the end of each session.

    13. Personal hair dryers are not permitted. Receptacles and wall-mounted hair dryers are out of service in the change rooms.

    14. Exiting the facility will be through the male/female change rooms and out through the double doors at the east end of the main corridor (follow the signs).

    What precautions have been taken to minimize COVID-19 transmission?

    • Island Health officer has approved the Ravensong Aquatic Centre Restart plan.
    • All patrons are required to self-assess their health prior to heading to the facility and if any COVID-19 symptoms or general illness symptoms are present patrons need to stay home until symptoms subside or they have received a negative COVID-19 test.
    • There are physical distancing markings and reminders throughout Ravensong Aquatic Centre.
    • There are physical barriers in areas where physical distancing is not possible.
    • Employees are trained in all aspects of lifeguarding and first aid to limit the possibility of COVID -19 transmission.
    • Hand washing/sanitizing stations are available at all entry points.
    • Limited access to amenities such as washrooms, pool deck and lockers to minimize possible transmission points.
    • Additional cleaning and sanitizing will take place throughout the hours of operation.

    RDN will continue to monitor provincial developments and respond accordingly.

    What will recreation programs look like this winter?

    While we have had to reduce our numbers and shorten the length of our programs, the focus is on offering fun, active and safe activities for the community.

    We have protocols in place which are in accordance with the Provincial Health Officer and WorkSafe BC requirements and aligned with industry guidelines set by the BC Recreation and Parks Association. 

    View the Recreation Program Restart Plan for more information.

    Recreation program information and registration is available online.

    What does the reopening of Oceanside Place include?

    Skate programs including hockey, adult/leisure skate are now available. Program details can be found online. Participants can pre-register online or by calling 250-248-3252.

    One ice surface (Meeker) is now taking  bookings for limited facility.

    This is not a return to normal and there are required expectations in place for user groups. These protocols have been developed and established to ensure the safety, health and well-being of the public and our employees. 

    *UPDATE:  The PHO issued an order on Sept. 18th that revises the previous order in regards to the gathering of contact information from attendees at events. The revision is under Section C - Article 6 and states that it is the responsibility of the organizer to gather and retain the information for 30 days. To clarify, the revision is that the organizer is no longer required to forward the contact information to the facility.

    For inquiries please contact our Arena Program Secretary at 250 248 3252  or at Dcouturier@rdn.bc.ca   Please note her office hours are Mon/Tue and Th/Fr  8:30am-4:30pm. 

    View the Welcome Back video or read the Oceanside Place Restart Plan online.

    Will public skates be available at Oceanside Place?

    Yes pre-registered Leisure skates  and the Parksville Lions & Save on Foods Skate are on offer. 

    Maximum capacity for these sessions is lower, and you will notice that movement through the facility has changed.

    Patrons can find details and pre-register online or by calling 250-248-3252.

    View the Welcome Back video or read the Oceanside Place Restart Plan online.

    Can I book a facility yet? What will be required to book a facility?

    Oceanside Place is available for limited facility bookings. Please contact DCouturier@rdn.bc.ca for call 250 248 3252 for information. 

    Fields/sport courts Please contact fieldbooking@rdn.bc.ca  -  NOTE: adult sport group bookings are not being taken at this time until at least January 8th, 2021.

    Ravensong Aquatic Centre is available for group rentals on Saturdays from 10:30-11:30am. Please call 250-752-5014 to book.

    IMPORTANT: If you belong to a sport user group that rents and or books a facility managed by the RDN please be sure that your local club/group is working on a return to sport plan now. These plans will be required prior to use of any of the facilities, including fields and sport courts for organized sport activities (practices, games, tournaments). Visit: www.viasport.ca/return-sport for sample plans and guidelines. 

    Visit Oceanside Place Restart Plan and/or Ravensong Aquatic Centre Restart Plan

    If you are a renter within our facilities, there will be new protocols in place . Groups will be expected to adhere to all facility requirements in order to help us all stay safe.

    What do I need to know about booking fields and sport courts?

    December 9th- In light of the most current Public Health Order all ADULT team sport organization bookings for fields/courts have been suspended.

    Youth sport organizations must provided an updated (Phase 2) Return to Sport Plan as soon as possible. 

    For booking information please contact fieldbooking@rdn.bc.ca 

    Please be sure that your club/group has a return to sport plan in place. These plans are required prior to use of any public facilities/amenities, including fields and sport courts for organized sport activities (practices, games, tournaments). For guidelines and samples of plans visit: www.viasport.ca/return-sport