Automated Curbside Collection

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THE NEW AUTOMATED CURBSIDE COLLECTION SERVICE IS COMING FALL 2020!

The RDN Board has voted to transition to an automated curbside collection service at the end of the current manual service collection contract. The new service will provide RDN residents (except City of Nanaimo residents who already have this great service) with the following:

  1. Improved service offerings
    • Customizable collection cart sizes to best suit your household needs
    • No weight restrictions
    • Improved worker health and safety
    • Improved neighbourhood esthetics by keeping materials contained
    • Reduced human-wildlife interactions
  2. Easy to roll carts with attached lids for convenient and efficient disposal of recyclables, food waste and garbage
  3. Real-time information for better customer service

CLOSED: This survey has concluded as of December 31, 2019. Thank you to everyone that has made their selection; your preferences has been recorded and cart deliveries will commence summer 2020. Please continue to check back for more program updates!

PICK YOUR CART SIZES!

We want to hear from you! You have a choice of cart sizes to best suit your household's disposal needs. We are seeking resident feedback -- from RDN Curbside Collection Service customers -- on your cart size preferences so that you will be delivered your desired cart sizes based on your household needs.

The online questionnairewill be open between September 23, 2019 to December 31, 2019.

If you do not provide your preference by the December 31, 2019 deadline, you will be provided a default set of carts (240L recycling, 100L food waste and 100L garbage).


NEXT STEPS

We will compile all feedback from the online questionnaire to place the cart order. In summer 2020, each RDN residential household (except City of Nanaimo residents) will receive a set of wheeled carts of your preferred cart sizes for recyclables and garbage, and a standard food waste cart. An information package outlining the details of the service will accompany the cart delivery.

The new automated curbside collection service will begin October 2020!


WANT TO LEARN MORE?

  • Please register (tab on the top right corner of this page) to receive notification of news and updates.

  • Visit the documents library for project history and technical information.

  • Do you have a question? Post it below and we will answer for all to see. A great way for all to learn.

  • Want to contact us directly? Contact the project team at zerowaste@rdn.bc.ca or 1-877-607-4111.

Looking ahead: Project updates will be posted on this page monthly and at milestones.

Thank you for taking the time to provide us with your cart size selection!



THE NEW AUTOMATED CURBSIDE COLLECTION SERVICE IS COMING FALL 2020!

The RDN Board has voted to transition to an automated curbside collection service at the end of the current manual service collection contract. The new service will provide RDN residents (except City of Nanaimo residents who already have this great service) with the following:

  1. Improved service offerings
    • Customizable collection cart sizes to best suit your household needs
    • No weight restrictions
    • Improved worker health and safety
    • Improved neighbourhood esthetics by keeping materials contained
    • Reduced human-wildlife interactions
  2. Easy to roll carts with attached lids for convenient and efficient disposal of recyclables, food waste and garbage
  3. Real-time information for better customer service

CLOSED: This survey has concluded as of December 31, 2019. Thank you to everyone that has made their selection; your preferences has been recorded and cart deliveries will commence summer 2020. Please continue to check back for more program updates!

PICK YOUR CART SIZES!

We want to hear from you! You have a choice of cart sizes to best suit your household's disposal needs. We are seeking resident feedback -- from RDN Curbside Collection Service customers -- on your cart size preferences so that you will be delivered your desired cart sizes based on your household needs.

The online questionnairewill be open between September 23, 2019 to December 31, 2019.

If you do not provide your preference by the December 31, 2019 deadline, you will be provided a default set of carts (240L recycling, 100L food waste and 100L garbage).


NEXT STEPS

We will compile all feedback from the online questionnaire to place the cart order. In summer 2020, each RDN residential household (except City of Nanaimo residents) will receive a set of wheeled carts of your preferred cart sizes for recyclables and garbage, and a standard food waste cart. An information package outlining the details of the service will accompany the cart delivery.

The new automated curbside collection service will begin October 2020!


WANT TO LEARN MORE?

  • Please register (tab on the top right corner of this page) to receive notification of news and updates.

  • Visit the documents library for project history and technical information.

  • Do you have a question? Post it below and we will answer for all to see. A great way for all to learn.

  • Want to contact us directly? Contact the project team at zerowaste@rdn.bc.ca or 1-877-607-4111.

Looking ahead: Project updates will be posted on this page monthly and at milestones.

Thank you for taking the time to provide us with your cart size selection!


Do you have a curbside collection question for the RDN in regard to this project.  If so, please ask us here.

Q&A

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    How do we change our mini garbage bin for a bigger one? We just bought this home and the bins were already here.

    augustini asked 16 days ago

    Thanks for reaching out! You can put in your request for a cart exchange by using our online portal at www.rdn.bc.ca/curbsideonline or by calling our Automated Curbside Collection Hotline at 250-390-6501.

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    how do i exchange my garbage bin for the larger one..the small one isn't sufficient for my family

    amanda hill asked 29 days ago
    Hi Amanda,

    You can put in your request for a cart exchange by using our online portal at www.rdn.bc.ca/curbsideonline or by calling our Automated Curbside Collection Hotline at 250-390-6501.

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    I seem to have been missed on last week's pick up for recycle. My bin was at roadside but not emptied. Who do I contact about this?

    Godot asked about 2 months ago
    Hi Godot! For missed curbside collection you can contact Waste Connections of Canada at 1-866-999-8227.
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    Schedule

    Kortgaard asked about 2 months ago

    Hello! If you need your collection schedule you can find it on our website by entering your address at rdn.bc.ca/curbside-collection-schedules 

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    Where should the labels go on the carts? Inside the lid? They might deteriorate exposed to the weather

    Fergs asked about 2 months ago

    You can place the address label anywhere on the cart, as long as it doesn't cover the RFID barcode. They are designed to be weather resistant so it is ok to place them on the outside, however if you prefer to place it on the inside of your lid you are more then welcome to.  

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    Where on the three new containers should residential address labels be put

    Sharon McQuilkin asked 2 months ago

    Hi Sharon, thanks for reaching out! You can place your address labels anywhere on your carts, as long as they are not covering the RFID bar code. 

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    What cost

    Catherine booth asked 2 months ago

    Hi Catherine,

    Your annual curbside collection fee is determined by the garbage cart size you chose. Please refer to table below for rates. 

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    We live in South Nanaimo. Some of our neighbours have received the new automated bins, but we have not. Any idea when the new bins will be dropped off? Thanks,

    Judy Marsh asked 3 months ago

    Cart are being delivered until September 15th, if you havent received any carts by then, please send us an email at curbside@rdn.bc.ca or call us at 250-390-6501 and we will be able to help you out!

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    I received my new bins the other day. I can't open the green bin at all. It won't unlock. I've even tried turning the lock handle in increments and trying to open at each increment, but it won't open at all. I'll be unable to dispose of compostables properly if I don't get a replacement before October 1...

    FromQB asked 3 months ago

    Thank you for reaching out! I'm sorry to hear that your having troubles with the lock on your new food waste cart. Please contact our Automated Curbside Collection Hotline at 250-390-6501, or toll free at 1-877-607-4111.

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    I will not be driving my ziploc bags to the nearest city. So do they just go into Garbage? Same thing with glass jars? The grocery stores are the worst, plastic wrap on all the veggies, inside boxes and going back to packing the groceries in plastic!! Where does it all go? Into Garbage I guess........?

    RDN questions asked 3 months ago

    Thanks for reaching out! Unfortunately soft plastics and glass jars are not accepted in your curbside recycling, so your options are to take it to your nearest recycling depot (you can find the closest one to you by using our “What Goes Where” tool), or you can dispose of it as garbage. Of course, our preference is that it gets taken to the depot.